STAFF FAQS

Please right click on the Promotion Guidelines link and then

select "Save Target As ..." to save on your computer.

If you need a W-9 please right click on the W-9 link and then

select "Save Target As ..." to save on your computer.  Do not left click. 

             

                                                         

Pay questions:  If you have worked an event and have any questions about pay, please email pay@teammktgusa.com or call ext 100.

Message to all Team Marketing members:

Some Frequently Asked Questions

How we book:

With the fast pace of event marketing and new programs coming in everyday we inform staff about programs running in their markets by sending e-mail broadcasts.  Accordingly, please make sure that your ISP does not block our emails or categorize us as SPAM, or you will not receive notice of promotions.  Check spam folders!

Who do emails go to: 

The e-mails will be sent to groups of staff based on the markets they listed and the skills and experience they filled out in our database when they registered as well as based on experience shown by resumes - so please make sure your information is up to date, accurate and includes all information so you are included.

How to update your information: 

If you need to change your phone number, address, email address or other contact information, want to update your skill or experience level (speak spanish, license stylist, drive segway, TABC/Alcohol certified, have auto experience, manager, etc.), or want to submit an updated resume (in word doc format) or photos (in jpeg format) as attachments (no links, zip files or pdfs), please email that new information to registration@teammktgusa.com  Please include your first and last name in the name of the file i.e, "Robert Evans Resume".  

If you have moved:

Please make sure to include the new markets you can work in the email (just review the market list on the New Staff page and include the cities in the email).

How to respond to an email: 

When responding to an e-mail broadcast or posting, please follow the instructions listed in the posting or e-mail.  Initially, please review the posting to make sure you fit the demographic the client is looking to target, you are available the days of the program and you are able to get to the event site location.  Contact the designated account coordinator in the manner directed (email or phone) and very clearly 1) include your name and contact info 2) include the program and market you are calling about in the subject line (i.e. Gum-CD Penn State) and 3) attach a picture in jpeg and a resume in word (if we do not have recent ones on file).  Staff who are interested in managing programs or working at tradeshows must have a resume in word format on file.  For guidance on how to write a promotional resume for a manager postion, please review the memo on Writing a Resume for Tour/Field Managers set forth below.

Writing a Resume for Tour/Field Managers

Team Marketing procedures and if you have other questions:  

If you have any questions about Team Marketing and our policies and procedures the first thing to do is to review our Promotion Guidelines (which you can access below) as the answers to most questions are very clearly set forth therein.  Please do this before emailing or calling us!  If you still have questions after reading the Guidelines, then please email registration@teammktgusa.com or call ext 106.

Once booked:

 If you have any questions after being booked for an event you need to call the account coordinator who booked you - NO EMAILS PLEASE!  If your question is within 24 hours of your event or you have any short notice or time-sensitive issues then please call the 24 HR On-Call number 845-417 6561 (This is only for booked staff!).  Also, please make sure you have downloaded and reviewed our Promotion Guidelines prior to working an event.  Timesheets are in the Promotion Guidelines.

Our intent is to keep our nationwide staff busy with fun programs and not let them miss out on any opportunities.